Airport Assistance Services

Airport Assist provides Fast Track Assistance at Kilimanjaro International Airport to ensure that the passengers can easily navigate the airport processes, security check and immigration. This service comes in handy especially when there is a high demand for safari and climbing, where you might experience long lines at the airport.

A dedicated Airport Assist representative will greet the passengers at the aircraft gate, and guide each passenger through the airport. Professional delivery of services at check-in/immigration to collection and transport co-ordination.

Airport Assist can get passengers into the top lounge at the airport and allow them to relax in this luxurious space prior to the start of the flight. Drinks on the house, complimentary WiFi, charging stations, comfortable seating areas and quiet environment, away from boarding areas.

Airport Assist's VIP services is truly customised and tailored for business executives, diplomats, honeymooners, safari parties and premium travellers. Every process at the airport is organised in such a way as to minimise delays and make arrival and departure more convenient.

Special assistance is provided throughout the airport for families, travellers with children and elderly. Airport Assist provides special support for the chair lift, family support and priority information for an easy ride to the airport.

For those who have several suitcases, climbing gear, safari equipment, photography gear or have an oversized luggage, professional porter and baggage handling services can prove to be advantageous. Airport Assist will be a solution that will make the collection, check-in and transfer to/from the airport easier.

• Kilimanjaro International Airport consists of one single passenger terminal structure making it easy for all first time visitors and returnees to navigate the airports. There are short distances to walk between the check-in gate, immigration gate, security gate and boarding gate.
• During peak season (June to October and December to February), there is lots of international traffic. International flights: 3 hours' advance strongly recommended.
• So many countries can obtain an electronic visa (eVisa) to enter Tanzania or a Visa on Arrival. Please verify admission criteria before travelling. The official Tanzania Visa Information is: https://visa.immigration.go.tz
• Most of the areas inside the terminal are available to WiFi, which is free of charge, but can vary in speed depending on the number of visitors. Those who need a strong internet connection throughout the trip might want to buy a local SIM card when they get up to the country.
• Before exiting the arrivals area, make sure to check the baggage collection; if you aren't checked in to your domestic destination, recheck with your airline.
• Pre-arranged airport transfers direct from Kilimanjaro airport to Arusha, Moshi, Karatu and to local lodges can be arranged by the majority of safari operators. Arrange pick-up prior to arrival for a hassle-free transfer.
• This is because at times the people travelling to climb Mount Kilimanjaro see the need to bring oversized bags containing trekking gears. Special time for baggage handling and weight check-in, please allow additional time.
• Lounge access will offer a relaxing area before your trip to allow you to unwind, particularly after a multi-day safari or mountain trek.
• On clear mornings and late afternoon, the beautiful view of Mt Kilimanjaro will be visible from the terminal and the aircraft. The benefit of having a window seat may be that you can look at the highest point of Africa from the sky.
• They offer facilities for baby changing throughout the terminal for families with young children, comfortable seating areas and helpful airport staff. Airport Assist is available as a support for families as needed.
• There are ATMs and currency exchange services in the terminal area, but it would be convenient to have a bit of Tanzanian Shillings to spend in Tanzania and pay for smaller items outside of the airport.
• Airport Assist is particularly beneficial for travellers who are going to the airport for the first time, for the elderly, for safaris trips and for those with limited time, as the trip to the airport is hassle free.